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To purchase an item, click the 'Add to Cart' button near your product of choice.
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Frequently Asked Questions (FAQs)
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| Question & Answers (General) |
| Q. Do you ship overseas? |
(Posted: 8th Sept, 2006) |
| A. Yes we can ship anywhere however a quote in regards to shipping costs will be sent to you via email before the order can be finalised. |
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| Q. Is there a refund policy if the size ends up being wrong? |
(Posted: 4th Oct, 2006) |
| A. Yes I will exchange or refund if the size is incorrect however shipping charges can not be refunded. To ensure the correct size please fell free to email me with the bare length of the foot in cm and I will be more than happy to match the size correctly for you. |
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| Q. Do you gift wrap? |
(Posted: 14th Dec, 2006) |
| A. Yes no problems . I am happy to gift wrap free of charge just place a note in the comments field when you order. |
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| Q. Do you sell wholesale? |
(Posted: 10th Jan, 2007) |
A. Yes on some stock I do. It depends on what you would like and the quantities needed. I do not however sell to other online shops.
If you are interested please email me on joannawatson@aapt.net.au with your request and buisness details. |
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| Q. What size are the knight and jester? |
(Posted: 3rd April, 2007) |
| A. The Figurines are all around 12 cm in height. |
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| Q. Do you have a shop where I can come and buy direct? |
(Posted: 16th May, 2007) |
A. No sorry it is only a warehouse however if you would like to order something you can pick it up from Leichhardt. Just email me your order and a phone number and i will arrange that for you.
Kind Regards
Joanna Watson |
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| Q. I need to clear the form because I only need to order 1 of each? |
(Posted: 14th July, 2007) |
| A. Please just press the remove button in the checkout area. If you are still having problems I can take your order over the phone any time on 02 99241666. |
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| Q. I purchased a Superman costume, however after my son wore it for less than half an hour it had come apart at the seam (around the crotch area). I was actually going to sew it up instead of returning it as I am in Melbourne, however when I looked at it, it looks like the material has been cut wrong. Is it possible to return it and get a new suit? Regards Nikki? |
(Posted: 11th Sept, 2007) |
| Q. Do you combine postage if I was purchasing more than one pair of Kids Klogs? i would be looking at purchasing 2 or 3 pairs? |
(Posted: 29th Oct, 2007) |
| A. Yes postage is one cost of $7.95 no matter how much you order. |
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Q. Hi,
What sizes do the frog costumes come in?
Pamela? |
(Posted: 14th July, 2008) |
| A. When you click into the costume all the available sizes and measurements are displayed. Frog is currently availible in Small 85cm , Med 95 cm and Large at 105cm. Measurement is a head to Ankle measurement. |
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| Q. What measurements are the Darth Vader costumes ? |
(Posted: 10th August, 2008) |
A. Measurements from shoulder to ankle are approx
Small 95 cm ( 5-7 )
Med 115 cm ( 8- 10 )
Large 135 cm ( 11- 14 ) |
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| Q. Hi, do you sell the darth vader gloves for children? |
(Posted: 14th August, 2008) |
| A. No sorry out of stock at the moment may get them in next month?? |
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| Q. I need an adult sized dorothy dinosour costume? |
(Posted: 19th August, 2008) |
| Q. Can you please tell me the measurements for the Black Spider Man 3 jumpsuit you have in stock? It only says for 4-6 years but I want to be sure b4 purchasing. Thanks Carina? |
(Posted: 25th August, 2008) |
| A. Height is 100 -120 cm and waist is 56 cm. |
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| Q. Hi. I see that there is no size chart. My daughter is 3 years old and weighs 35 pounds. She is wearing a 4T in regular clothes. I would like to buy her one of the mermaid costumes. What size do you reocommend? Thank you, Betsy? |
(Posted: 8th Sept, 2008) |
| Q. Do your fairy shoes come in size large. my daughter wears shoe size 11.5 - 12? |
(Posted: 22nd Oct, 2008) |
| A. I AM SORRY THEY DO COME IN A LARGE BUT WE DO NOT HAVE ANY IN STOCK, I MAY HAVE SOME IN WITHIN THE NEXT 3 WEEKS |
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| Q. Hi. Can you please tell me the length of the Witch vampire feather costume in a size 10-12. My daughter is a stocky 8 year old who wears some size 10's and 12's? |
(Posted: 22nd Oct, 2008) |
| A. The under dress is approx 70 cm long and the sheer web over dress is approx 100 cm long from shoulder to the bottom of the dress. |
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| Q. How soon would I beable to receive a dolphin costume being sent to the USA zip code 51247? |
(Posted: 4th Nov, 2008) |
Q. I am in desperate need of a child's giraffe costume for a christmas play for school. My daughter wears a size 7/8. Do you have a giraffe costume in this size? She is 3ft. 1/2 in. tall.
We are located at 37601 USA? |
(Posted: 22nd Nov, 2008) |
| A. Yes no problems order a Fullbody giraffe in a size Large it will take however 10 days to get to the states. Please put your correct USA address in the comments field on check out as it will not let you put it in properly in the address area as the post code will not be excepted. |
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| Q. Could you tell me the length and waist measurement of the Spanish Princess dress (Size 6-8). Is this the only size this dress comes in or do you get other sizes in? Many thanks!? |
(Posted: 23rd March, 2009) |
| A. Waist is roughly 60 cm and length form shoulder to bottom of dress is around 120.cm. They do come in other sizes 4- 6 and 8-10 but I have none in stock at the moment. |
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| Q. Hi, I'm desperate for duck costume and would like to buy one from your store, how soon could you post to Crows Nest NSW 2065 ? I need it by Wednesday 20th May? |
(Posted: 18th May, 2009) |
| A. I only have 1 left in stock what size do you need. I could deliver tomorrow for you. Please email me on joanna_watson@optusnet.com.au or phone 02 99241666 and leave a contact number so I can call you. |
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| Q. Hi, I am trying to track down a pair of Kids Klogs. Do you still stock them, or if not, do you know where I can purchase them from? |
(Posted: 11th June, 2009) |
A. Sorry i o longer stock them and am not sure try Googeling
Aussie Soles Kids Klogs |
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