| Frequently Asked Questions (FAQs) |
| Question & Answers for Product: |
| Q. Do you ship overseas? |
(Posted: 8th Sept, 2006) |
| A. Yes we can ship anywhere however a quote in regards to shipping costs will be sent to you via email before the order can be finalised. |
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| Q. Is there a refund policy if the size ends up being wrong? |
(Posted: 4th Oct, 2006) |
| A. Yes I will exchange or refund if the size is incorrect however shipping charges can not be refunded. To ensure the correct size please fell free to email me with the bare length of the foot in cm and I will be more than happy to match the size correctly for you. |
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| Q. Do you gift wrap? |
(Posted: 14th Dec, 2006) |
| A. Yes no problems . I am happy to gift wrap free of charge just place a note in the comments field when you order. |
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| Q. What size are the knight and jester? |
(Posted: 3rd April, 2007) |
| A. The Figurines are all around 12 cm in height. |
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| Q. Do you combine postage if I was purchasing more than one pair of Kids Klogs? i would be looking at purchasing 2 or 3 pairs? |
(Posted: 29th Oct, 2007) |
| A. Yes postage is one cost of $7.95 no matter how much you order. |
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Q. Hi,
What sizes do the frog costumes come in?
Pamela? |
(Posted: 14th July, 2008) |
| A. When you click into the costume all the available sizes and measurements are displayed. Frog is currently availible in Small 85cm , Med 95 cm and Large at 105cm. Measurement is a head to Ankle measurement. |
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| Q. What measurements are the Darth Vader costumes ? |
(Posted: 10th August, 2008) |
A. Measurements from shoulder to ankle are approx
Small 95 cm ( 5-7 )
Med 115 cm ( 8- 10 )
Large 135 cm ( 11- 14 ) |
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| Q. Hi, do you sell the darth vader gloves for children? |
(Posted: 14th August, 2008) |
| A. No sorry out of stock at the moment may get them in next month?? |
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| Q. I need an adult sized dorothy dinosour costume? |
(Posted: 19th August, 2008) |
| Q. Hi. I see that there is no size chart. My daughter is 3 years old and weighs 35 pounds. She is wearing a 4T in regular clothes. I would like to buy her one of the mermaid costumes. What size do you reocommend? Thank you, Betsy? |
(Posted: 8th Sept, 2008) |
| Q. Do your fairy shoes come in size large. my daughter wears shoe size 11.5 - 12? |
(Posted: 22nd Oct, 2008) |
| A. I AM SORRY THEY DO COME IN A LARGE BUT WE DO NOT HAVE ANY IN STOCK, I MAY HAVE SOME IN WITHIN THE NEXT 3 WEEKS |
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| Q. Hi. Can you please tell me the length of the Witch vampire feather costume in a size 10-12. My daughter is a stocky 8 year old who wears some size 10's and 12's? |
(Posted: 22nd Oct, 2008) |
| A. The under dress is approx 70 cm long and the sheer web over dress is approx 100 cm long from shoulder to the bottom of the dress. |
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| Q. How soon would I beable to receive a dolphin costume being sent to the USA zip code 51247? |
(Posted: 4th Nov, 2008) |
Q. I am in desperate need of a child's giraffe costume for a christmas play for school. My daughter wears a size 7/8. Do you have a giraffe costume in this size? She is 3ft. 1/2 in. tall.
We are located at 37601 USA? |
(Posted: 22nd Nov, 2008) |
| A. Yes no problems order a Fullbody giraffe in a size Large it will take however 10 days to get to the states. Please put your correct USA address in the comments field on check out as it will not let you put it in properly in the address area as the post code will not be excepted. |
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| Q. Could you tell me the length and waist measurement of the Spanish Princess dress (Size 6-8). Is this the only size this dress comes in or do you get other sizes in? Many thanks!? |
(Posted: 23rd March, 2009) |
| A. Waist is roughly 60 cm and length form shoulder to bottom of dress is around 120.cm. They do come in other sizes 4- 6 and 8-10 but I have none in stock at the moment. |
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| Q. Hi, I am trying to track down a pair of Kids Klogs. Do you still stock them, or if not, do you know where I can purchase them from? |
(Posted: 11th June, 2009) |
A. Sorry i o longer stock them and am not sure try Googeling
Aussie Soles Kids Klogs |
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| Q. If my order does not reach me in time to wear can I return the items unopened and receive a refund? |
(Posted: 13th July, 2009) |
| A. Yes but the cost of postage will not be refunded. All costume take between 1-5 days delivery depending on where you are in Aust and what method of shipping you choose. |
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| Q. Please advise if you have a buzz light year costume, the cost to purchase and delivery to adelaide. thanks Brenton? |
(Posted: 17th July, 2009) |
| A. SORRY WE CAN NOT GET THIS COSTUME AT THE MOMENT |
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| Q. My daughter is 20 months old, she is 11.5 kg and 85.5 cm tall, will the Dorothy the dinosour costume fit her? |
(Posted: 16th April, 2010) |
| A. The costume is desighned for a 3-5 years old so it would be a little on the big side |
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| Q. I love your Bat Little Baby costume. My baby is 7 months old but weighs over 10 kgs. He's a size 0 - 1. What size would I get him? |
(Posted: 4th May, 2010) |
| A. I would probably go the larger size to be on the safe side. |
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| Q. How soon would I receive a couple of costumes to Kadina, SA, postcode 5554. I need them before Sun, 24/10/10? |
(Posted: 16th Oct, 2010) |
| A. If you order over the weekend you will recieve by this Tuesday, just choose express post when you order. |
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| Q. Hi Do you hire out Thomas Track Rider as indicated on Toot Toot Toys website? |
(Posted: 24th Feb, 2011) |
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